Shipping Policy
Shipping policy
All orders are processed within 1 to 3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to the COVID-19 pandemic, there may be unforeseen shipping delays that are out of our control.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We understand that no one likes to pay for shipping, but as a new company, we aren’t able to offer free shipping (yet!). We offer $10 flat rate shipping within the United States.
International Shipping
We offer international shipping.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Your Skin Secret is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 1 week of the estimated delivery date, please contact us at SkinSecrethelp@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
https://yourskinsecret.com/policies/refund-policy
We accept returns up to 30 days after delivery. We will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at SkinSecrethelp@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at SkinSecrethelp@gmail.com.